Refund policy

We comply with the Consumer Protection Act and the Consumer Agency's online shopping guidelines. This means that you are entitled to return it within 14 days of receiving your order. The right of return does not apply to broken, dirty or opened packaging. Returned products must always be in saleable condition. You are responsible for paying the direct costs of returning the products. If you cancel the purchase and return the product, we will refund the price of the product. Attach the original shipping label to the returned product. The returned product must be unused, in original condition and resalable. We do not pay postage for customer returns.

If the product is not in saleable condition:

The product can be sent back to the customer at the customer's expense.
The product will remain with us without a refund

WHEN RETURNING OR EXCHANGING PRODUCTS, PROCEED AS FOLLOWS:

Send an email to info@easeorganic.fi . Put the product/products back in the packaging and include the packing list. Follow the instructions you received by email. Request a return receipt as proof of your return and keep it. A lost package will not be replaced without this receipt. Once we have approved the return, we will refund the order/products to the same payment method you originally used to pay for the order.

UNCOLLECTED PACKAGE

Note! An uncollected shipment is not the same as a product return. We charge a shipping and handling fee of €30 for all uncollected shipments. The fee corresponds to the actual costs of return, shipping and handling. If you want to cancel an order after it has been shipped, you must pick up the package from the pickup point and send it back to us. If the package is not picked up, it will automatically be registered as not collected and will be invoiced afterwards.

SHIPMENTS DAMAGED IN TRANSPORT

Sometimes it can happen that despite careful packaging, packages can be damaged during transport. Therefore, it is a good idea to check the condition of the package when you pick it up. If the package has been damaged in transport and if the ordered product(s) are also damaged, immediately file a damage report/complaint with the operator responsible for the transport. Take photos of the packaging and if you open the package, keep the damaged packaging materials. Then contact our customer service to arrange the delivery of a new product.

COMPLAINTS

If the consumer has been delivered the wrong product, the wrong quantity of products or the product is damaged, the consumer must notify us within a reasonable time (by email to info@easeorganic.fi). Take photos of the defect that is the subject of the complaint and describe the defect and how you discovered it to us by email. Attach the photos to the email.

DISPUTE RESOLUTION

Finnish law shall apply to disputes and disagreements arising from this distance selling agreement.

CONTACT INFORMATION

EASE Organic Oy
Ursuksentie 3
51300 Haukivuori