Return Policy

We comply with the Consumer Protection Act and the Finnish Consumer Agency's online store guidelines. This means that you are entitled to return the product within 14 days of receiving your order. The right of return does not apply to broken, dirty, or opened packages. Returned products must always be in resalable condition. You are responsible for paying the direct costs incurred from returning the products. If you cancel the purchase and return the product, we will refund the price of the product to you. Please include the original delivery note with the returned product. The returned product must be unused, in its original condition, and suitable for resale. We do not pay postage for customer returns.

If the product is not in a resalable condition:

The product may be sent back to the customer at the customer's expense.
The product will remain with us without a refund.

WHEN RETURNING OR EXCHANGING PRODUCTS, PROCEED AS FOLLOWS:


Send an email to info@easeorganic.fi. Put the product(s) back into the packaging and include the packing slip. Follow the instructions you receive via email. Ask for a return receipt as proof of your return and keep it. A lost package will not be compensated without the said receipt. Once we have approved the return, we will refund the order/products to you using the same payment method you originally used for the order.

UNCLAIMED PACKAGE

Note! An unclaimed shipment is not the same as a product return. We charge a delivery and handling fee of 30 € for all unclaimed shipments. This fee covers the actual costs of return, delivery, and handling. If you wish to cancel an order after it has been shipped, you must pick up the package from the pickup point and send it back to us. If the package is not picked up, it will automatically be registered as unclaimed, and you will be invoiced retroactively.

SHIPMENTS DAMAGED IN TRANSIT



Sometimes, despite careful packaging, packages may be damaged during transport. Therefore, it is advisable to check the condition of the package upon collection. If the package has been damaged in transit and if the ordered product(s) have also been damaged, immediately file a damage report/complaint with the carrier responsible for the transport. Take photos of the packaging and, if you open the package, retain the damaged packaging materials. After this, contact our customer service to arrange for a new product to be delivered.

COMPLAINTS

If the consumer has received the wrong product, the wrong quantity of products, or if the product is damaged, the consumer must notify us within a reasonable time (by email to info@easeorganic.fi). Take photos of the defect subject to the complaint and describe the defect and how you discovered it to us by email. Attach the photos to the email.

DISPUTE RESOLUTION

Finnish law shall apply to disputes and disagreements arising from this distance selling agreement.

CONTACT INFORMATION

EASE Organic Oy
Ursuksentie 3
51300 Haukivuori
040 824 3851