Privacy policy

Updated 7.1. 2026

EASE Organic Oy operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with an excellent shopping experience (the “Services”). The EASE Organic online store is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you use our services and/or make purchases or other actions using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using any of the Services in our online store, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal information that we collect or process

When we use the term “personal information”, we mean information that serves as information that enables you or another person to be identified or that can be reasonably associated with you or another person. Personal information does not include information that has been collected anonymously or has been de-identified so that it cannot be used to identify or reasonably associate you with us. We may collect or process the following categories of personal information, including inferences drawn from personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

- Contact information, including name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and bank account numbers, payment card information, financial account information, transaction information, payment information, and other transaction confirmation details.
- Account information, including username, password, security questions, preferences, and settings.
- Transaction information, including products you view, add to cart, add to wish list, or purchase, return, exchange, or cancel, and your past transactions.
- Communication with us, including information you provide in your communications with us, such as when you submit a customer support inquiry.
- Device information, including information about the device, browser, or network connection you are using, your IP address, and other personal identifiers.
- Usage Data, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.
-Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, interact with us, or otherwise provide us with your personal data.
  - Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  - Through our service providers, including when we use them to implement certain technologies and when they collect or process your personal data on our behalf and from our Shopify Partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Service you use, we may use your personal information for the following purposes:

Providing, customizing and improving our services We use your personal information to provide you with our services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and products of interest, sending you notifications related to your account, processing purchases, returns, exchanges and other transactions, creating, maintaining and otherwise administering your account, arranging for deliveries, facilitating possible returns and exchanges, enabling you to leave reviews and creating a shopping experience tailored to you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve our services.

Marketing and Advertising

We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising and promotional communications by email, text message or postal mail, and displaying online advertisements for products and services on the Services or other websites, including based on products you have previously purchased or added to your shopping cart, and other past activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide you with a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register for an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, and other login information with anyone else.
Communicating with you We use your personal information to provide you with customer support, respond to you, provide you with effective services, and maintain our business relationship with you.

Lawful Processing of Personal Information

We use your personal information in accordance with applicable law, including requests from law enforcement or government agencies, when investigating or participating in a civil investigation, potential or actual litigation, or other contentious legal proceedings, or when investigating potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for lawful purposes as described in this Privacy Policy. Such circumstances may include the following:

• To Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution, and fulfillment).
  - To business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising with third parties based on your online interactions with different merchants and websites. Our business and marketing partners use information in accordance with their own privacy policies.
• Depending on where you live, you may have the right to ask us not to share information about you to serve you targeted advertising and marketing based on your online activity with various merchants and websites. You can exercise your right to opt out of these uses.

Our Connection with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your use of the Services in order to provide and improve the Services to you. Information that you submit to the Services will be sent and shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide and improve the Services to you. We also use certain Shopify enhanced features that include information obtained from your interactions with our Store, other merchants, and Shopify to help protect, grow, and improve our business. In order to provide these enhanced features, Shopify may use personal data collected from your interactions with our Store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests and exercising the rights you have regarding the use of your personal data for these purposes. For more information about Shopify’s use of your personal data and any rights you may have, please see Shopify’s Consumer Privacy Policy. Depending on your location, you may have certain rights regarding your personal information.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee the privacy or security of such sites and are not responsible for the accuracy, completeness or reliability of the information found on such sites. Information that you provide in public or semi-public places, including information that you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms without restriction as to how we or the third party may use it. Our inclusion of such links does not in itself constitute an endorsement of the content of such platforms or their owners or operators, other than as otherwise disclosed in the Services.

Collection of Information from Minors

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request deletion of such personal information. As of the effective date of this Privacy Policy, we have no actual knowledge that we would “share” or “sell” (as such terms are defined in applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you submit to us may not be protected during transmission. We recommend that you do not use non-secure channels to transmit sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

Right to access/know You may have the right to request access to the personal data we hold about you.
Right to erasure You may have the right to ask us to erase the personal data we hold about you.
Right to rectification You may have the right to ask us to correct any inaccurate personal data we hold about you.
Right to portability You may have the right to obtain a copy of the personal data we hold about you and to ask us to transfer it to a third party in certain circumstances and with certain exceptions.
Managing your communication preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option that appears in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
If you are a resident of the United Kingdom or the European Economic Area, and subject to any exceptions and limitations provided for in local law, you may exercise the following rights in addition to those described above:

Objection to processing and restriction of processing: You may have the right to ask us to cease or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: Where we are required to obtain consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing that was based on your consent before you withdrew it.
You may exercise any of these rights as disclosed in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and what rights you may have, including rights in relation to the information Shopify processes, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before we can act on your requests as permitted or required by applicable law. Subject to applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may need to require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on your location, you may have the right to object to our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority. For the European Economic Area, you can find a list of responsible data protection authorities here.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will follow recognised transfer mechanisms, such as the European Commission’s Model Contractual Clauses or other equivalent agreements, as applicable, published by the UK competent authority, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, such as when we change our practices, or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the date in the “Last Updated” section and provide notice in accordance with applicable law.

Contact Us

If you have any questions about our data protection practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call , email info@easeorganic.fi. In accordance with applicable data protection laws, we are the controller of your personal data.